Refund policy

All of our work is handmade to each order/customer, and we double-check measurements before commencing the custom-making process to ensure you get the best fit.

If you are not completely satisfied with your purchase, please let us know within 14 days of receipt of the last item in your order, so that we can discuss and arrange an adjustment, exchange, or return. This window includes weekends and public holidays.

You can also cancel your order within 14 days of delivery of the last item, also known as the 'cooling-off period'.

Exchange items must be returned to us in unworn and perfect/original condition.

Do not return any items before contacting us for details.

We cannot be held responsible for items lost in transit. We recommend that you send by registered post and retain proof of postage. Please note: all postage costs for returns and exchanges must be covered by the customer and will not be refunded.

Please note: a 20% restocking fee may apply. Where applicable, this will be communicated to you clearly before your return is processed.